Refund policy
Effective Date: [11/2025]
1. General Return Guidelines
El Adham Distributors strives for 100% satisfaction with every wholesale order. However, due to the nature of our wholesale distribution
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@eladhamdistributors.com. Please note that returns will need to be sent to the following address: 8840 Mark Twain St., Detroit MI, 48228.Â
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@eladhamdistributors.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@eladhamdistributors.com.
model, returns are handled strictly and are subject to the following guidelines:
- Final Sale: All sales are considered final unless the item received is defective, damaged in transit, or the result of a shipping error on our part.
- Approval Required: No returns will be accepted without a pre-approved Return Merchandise Authorization (RMA) number issued by El Adham Distributors.
- Time Limit: All requests for returns or exchanges must be submitted within [10] days of the confirmed delivery date.
2. Eligible Reasons for Return (RMA Required)
We only accept returns for the following conditions:
| Reason | Action Required | Details |
|---|---|---|
| A. Damaged in Transit | Note on Delivery Receipt & Photo Proof | Must be noted on the carrier's delivery receipt at the time of delivery. See Section 4. |
| B. Defective Product | Detailed Description & Photo/Video Proof | Applies to manufacturing defects. Does not cover normal wear and tear or misuse. |
| C. Shipping Error | Comparison to Original Purchase Order (PO) | If you received the wrong item, quantity, or variant that differs from your original PO. |
3. Return Procedure (How to Request an RMA)
To initiate a return or exchange request, please follow these steps:
- Contact Us: Email our support team at cs@eladhamdistributors.com with the subject line: "RMA Request - Order # [Your Order Number]".
-
Provide Documentation: In the email, include:
- Your Company Name and Contact Information.
- Original Purchase Order (PO) Number.
- Detailed reason for the return (A, B, or C above).
- High-quality photographic or video evidence of the damage or defect.
- Receive RMA: If your return is approved, we will issue a unique RMA number and provide detailed instructions, including the return shipping address.
- Shipping: The RMA number must be clearly written on the outside of all returning boxes. Ship the items back using a trackable shipping service. Packages returned without a valid RMA number will be refused and returned to the sender at their expense.
4. Specific Guidelines for Damaged Shipments
As outlined in our Shipping Policy, you must inspect all items immediately upon delivery:
- Refusal: If the damage is extensive, you may refuse the damaged portion of the shipment and note the refusal on the delivery receipt.
- Concealed Damage: If damage is discovered after the carrier has left (concealed damage), you must notify us within [48 hours] of delivery to allow for a carrier claim. Claims filed outside this window may be denied.
5. Refunds and Credit
- Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Resolution: Approved returns will be processed in the form of a credit applied to your wholesale account or a refund to your original method of payment, at our discretion.
- Processing Time: Credits or refunds are typically processed within [7-14] business days after the returned goods have been successfully inspected.
6. Items Not Eligible for Return
The following items are strictly not eligible for return, credit, or exchange:
- Items returned without a valid RMA number.
- Items returned after the [10]-day return window.
- Products damaged due to customer misuse, improper display, or poor warehousing.
- Clearance or Closeout items (Final Sale).
- Products not in their original, resalable condition and packaging.